Oracle PaaS/IaaS Cloud Success Manager (Based in Jeddah) in JEDDAH, Saudi Arabia
PaaS/IaaS Cloud Success Manager (Based in Jeddah)
CloudSuccess Manager (CSM) – External
Join one of the most visible areas of Oracle’s continued success
with Cloud; this is an exciting opportunity to create and lead the future of IT.
Oracle's Cloud mission is to bring its leading enterprise
technology and business applications software to customers - anywhere in the
world - through subscription models.
Oracle Cloud is a broad set of industry-standards based,
integrated services that provide customers with subscription-based access to
Oracle Platform Services, Application Services and Social Services, all
completely managed, hosted and supported by Oracle. With predictable subscription
pricing, Oracle Cloud delivers instant value and productivity for business
users, developers and administrators.
Oracle’s Cloud Customer Success Organization is a focused group
of Experts whose mission is to drive successful Oracle Public Cloud Adoption
and Utilization through a proactive management of all facets of the customer
CSM will be the focal point of contact for all existing cloud customers within
his territory with a responsibility to ensure & increase the adoption of
Oracle Public Cloud by customers.
will be through successful on-boarding and demonstrating / implementing useful
Use Cases that will complement the customers’ core business value, hence
leading to contracts’ renewal.
The Customer Success Manager will proactively identify and prioritize
opportunities, and will collaborate with other functions in Oracle (eg. field
sales, sales consulting, development, consulting, …). This will include
problem solving, milestone development and ongoing state of the customer
reviews to ensure that customers maximize their usage of the platform.
Ultimately the goal of the role is to drive additional cloud revenues by
securing a high level of customer satisfaction and ensuring that the
consumption of Oracle’s Public Cloud continues in its upward trajectory.
- Serve as the primary point of
contact for customer post sale cloud-related activities
- Assume responsibility of
Oracle Public Cloud PaaS / IaaS adoption and issues’ escalation
- Ownership for maximizing the
renewal of expiring cloud contracts
- Provide weekly forecasts on
likely future customer consumption and renewal/expansion opportunities
- Monitor and identify adoption
and utilization trends and provide recommendations based on risk and customers’ business needs
- Drive customer satisfaction
and develop reference accounts by collaborating with Oracle’s internal teams
- Serve as the customer’s
advocate and provide feedback to product management and development teams
- 8 years of experiences in
enterprise software; cloud knowledge is a strong requirement; experience on
Oracle Technology stack is a plus (database and/or middleware)
- Successful record of proactive
problem solving, customer interfacing and understanding of development concepts
and deployment tools
- Proven track record of sales
& sales forecasting in a customer-facing role such as sales, sales consultant, solutions sales or technical sales
- Broad knowledge and experience in
Public Cloud ecosystem and IT infrastructure elements, with ability to
evangelize and expand the footprint of Oracle public cloud platform
- Excellent communication skills
(external & internal), problem raising & solving, tracking &
- Flexible, agile, sociable,
enthusiastic, energetic, structured
- Fluent English (mandatory),
- Ability to travel
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle
- s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Location: SA-SA,Saudi Arabia-JEDDAH
Job Type: Regular Employee Hire