Honeywell Customer Service Coordinator -GCC National in Jubail, Saudi Arabia
Assistance to the Customer Service/Regional Sales Manager for the day to day customer service/sales functions which includes sales and order processing, customer enquiries, preparation of quotation and coordination with the marketing team.
- Preparation of quotations to customers enquiries as per prices and terms provided by the CS Manager.
- Booking of orders into order book, preparation of contract reviews and acknowledging the orders for delivery as per agreed terms.
- Checking out the outgoing materials for dispatch to customers.
- Preparation of Delivery Notes for material dispatches.
- Preparation of invoices and credit notes as per prices and terms as advised by the CS Manager.
- Responding to customer enquiries for stock availability etc. in coordination with the stock control and warehouse-in charge.
- Booking of sales into sales book and preparation of weekly, monthly sales and order statistics as advised by the CS Manager.
- Preparation of the weekly outstanding order statements and timely distribution to the production and dispatch depts.
- Preparation of Arabic documents for export shipments and to process such documents with the Chamber of Commerce and Ministry of Commerce in the absence of the company’s Public Relations Officer.
- Assistance to the Marketing Team in providing sales promotional items and other assistance as required.
- In the absence of the CS Manager handle the customer service function in liaison with the General Manager.
Experience & Qualifications:
- Minimum 3 years experience in a customer support/services role
- Leadership ability is preferred
- Manufacturing background is preferred
- Strong communication skills
- SAP knowledge is advantageous
- Proficient in IT programmes
Job: *Customer/Product Support
Title: Customer Service Coordinator -GCC National
Requisition ID: 00353875