Honeywell Customer Service Coordinator -GCC National in Jubail, Saudi Arabia

Job Function:


Assistance to the Customer Service/Regional Sales Manager for the day to day customer service/sales functions which includes sales and order processing, customer enquiries, preparation of quotation and coordination with the marketing team.

Responsibilities:

  • Preparation of quotations to customers enquiries as per prices and terms provided by the CS Manager.
  • Booking of orders into order book, preparation of contract reviews and acknowledging the orders for delivery as per agreed terms.
  • Checking out the outgoing materials for dispatch to customers.
  • Preparation of Delivery Notes for material dispatches.
  • Preparation of invoices and credit notes as per prices and terms as advised by the CS Manager.
  • Responding to customer enquiries for stock availability etc. in coordination with the stock control and warehouse-in charge.
  • Booking of sales into sales book and preparation of weekly, monthly sales and order statistics as advised by the CS Manager.
  • Preparation of the weekly outstanding order statements and timely distribution to the production and dispatch depts.
  • Preparation of Arabic documents for export shipments and to process such documents with the Chamber of Commerce and Ministry of Commerce in the absence of the company‚Äôs Public Relations Officer.
  • Assistance to the Marketing Team in providing sales promotional items and other assistance as required.
  • In the absence of the CS Manager handle the customer service function in liaison with the General Manager.

Experience & Qualifications:

  • Minimum 3 years experience in a customer support/services role
  • Leadership ability is preferred
  • Manufacturing background is preferred
  • Strong communication skills
  • SAP knowledge is advantageous
  • Proficient in IT programmes

Job: *Customer/Product Support

Title: Customer Service Coordinator -GCC National

Location: SAU-08-Jubail

Requisition ID: 00353875