Oracle Credit and Collections Analyst in Riyadh, Saudi Arabia

Credit and Collections Analyst

Preferred Qualifications

Collections Analyst job description

Job description for : Collections Analyst (IC3)

Position : Senior Collections Analyst

Department : Credit and Collections EMEA

Reports to : Collections Supervisor

Role main objective :

Timely cash collection of customers’ balances; achieves cash collected, aging and other specific objectives, accurately solves challenges ensuring payment cycle reduction and excellent partnerships.


  • Daily interacting with customers by all means (phone, mails, visits etc) to achieve the collection targets. Applies the specific collections process to ensure the individual and team targets are achieved following the department requirements.

  • Analyses, investigates and reconciles customers’ transactions to ensure accurate balance account.

  • Represents the main contact person for the customers (internal & external) for invoices/payment related situations; understands and clarifies the challenges raised by customers and uses all the available resources to solve them timely. Answers all customers’ requests in a professional manner.

  • Timely escalations to first line manager, providing relevant and complete information. The escalations must contain any aspects which might negatively impact team’s/department’s objectives.

  • Collaborates professionally with other departments to ensure target achievements and to solve customers’ challenges. Responsible to follow up to completion.

  • Responsible for the decisions made in collections process in order to build and maintain a strong partnership with customers in order to secure the company’s objectives.

  • Is aware of, understands and applies the internal policies and procedures, contributes to the process improvement through creative approaches and challenging the existing practices to increase department’s results and efficiency.

  • Team player sharing experience and constructive opinions whenever it is necessary to integrate efforts and optimize work results.

  • Registers in the system all relevant information gathered while interacting with customers to ensure their track record for a better quality of future actions. Each customer interaction must be registered in the system with detailed information providing a real and clear understanding of the account status and the agreements between the company and the customer.

  • Engaged to offer high quality standards while interacting with both internal and external customers, to apply and respect the internal policies and procedures.

  • Follows the Sarbanes-Oxley rules and is completely responsible to fully support the internal and external audit.

  • Acording to the organization’s scope and role, fulfills any other task assigned by his direct manager related to the job.

  • Fulfilles other tasks given by the direct manager according to the core business and in reasonable time.

  • Actively pariticipates to the departments projects when assigned by the direct manager.

  • Works closely with all customers in his portfolio answering their needs from a collection perspective

  • Anticipate the impact of an action or idea upon others in order to dismantle objections

  • Fulfills any other tasks assigned by the direct manager in accordance with the core business and in time according to the departments policies.


  1. Experience : Relevant collection experience minimum 2-3 years

  2. Education: Higher Education required, preferably from a business school.

  3. Abilities/Qualifications:

  • Written and oral command of English language.

  • Good knowledge of the O2C process and “Can do” attitude

  • Excellent Influencing and negotiation abilities

  • Excellent written and oral business communication skills.

  • Works to completion, results oriented

  • Understands priorities and can organize his time accordingly

  • Computer skills (i.e. MS Word, Excel, Adobe, PowerPoint and Oracle applications)

  • Ability to work in teams and collaborate cross-functionally to deliver on shared objectives

  • Quick to recognize situations where change is needed and skilled at driving change

  • Able to understand complex and very dynamic processes

Detailed Description and Job Requirements

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Excellent written, verbal, interpersonal, and analytical communication skills. Negotiation skills. 5 years experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.

Job: Finance

Location: SA-SA,Saudi Arabia-Riyadh

Job Type: Regular Employee Hire

Organization: Oracle