Oracle PaaS/IaaS Cloud Success Manager (Based in Riyadh) in Riyadh, Saudi Arabia

PaaS/IaaS Cloud Success Manager (Based in Riyadh)

Preferred Qualifications

CloudSuccess Manager (CSM) – External

Join one of the most visible areas of Oracle’s continued success

with Cloud; this is an exciting opportunity to create and lead the future of IT.

Oracle’sPublic Cloud

Oracle's Cloud mission is to bring its leading enterprise

technology and business applications software to customers - anywhere in the

world - through subscription models.

Oracle Cloud is a broad set of industry-standards based,

integrated services that provide customers with subscription-based access to

Oracle Platform Services, Application Services and Social Services, all

completely managed, hosted and supported by Oracle. With predictable subscription

pricing, Oracle Cloud delivers instant value and productivity for business

users, developers and administrators.

CloudSuccess Team

Oracle’s Cloud Customer Success Organization is a focused group

of Experts whose mission is to drive successful Oracle Public Cloud Adoption

and Utilization through a proactive management of all facets of the customer

engagement lifecycle.

RoleOverview

The

CSM will be the focal point of contact for all existing cloud customers within

his territory with a responsibility to ensure & increase the adoption of

Oracle Public Cloud by customers.

This

will be through successful on-boarding and demonstrating / implementing useful

Use Cases that will complement the customers’ core business value, hence

leading to contracts’ renewal.

The Customer Success Manager will proactively identify and prioritize

opportunities, and will collaborate with other functions in Oracle (eg. field

sales, sales consulting, development, consulting, …). This will include

problem solving, milestone development and ongoing state of the customer

reviews to ensure that customers maximize their usage of the platform.

Ultimately the goal of the role is to drive additional cloud revenues by

securing a high level of customer satisfaction and ensuring that the

consumption of Oracle’s Public Cloud continues in its upward trajectory.

Responsibilities

  • Serve as the primary point of

contact for customer post sale cloud-related activities

  • Assume responsibility of

Oracle Public Cloud PaaS / IaaS adoption and issues’ escalation

  • Ownership for maximizing the

renewal of expiring cloud contracts

  • Provide weekly forecasts on

likely future customer consumption and renewal/expansion opportunities

  • Monitor and identify adoption

and utilization trends and provide recommendations based on risk and customers’ business needs

  • Drive customer satisfaction

and develop reference accounts by collaborating with Oracle’s internal teams

  • Serve as the customer’s

advocate and provide feedback to product management and development teams

Experience& Qualifications

  • 8 years of experiences in

enterprise software; cloud knowledge is a strong requirement; experience on

Oracle Technology stack is a plus (database and/or middleware)

  • Successful record of proactive

problem solving, customer interfacing and understanding of development concepts

and deployment tools

  • Proven track record of sales

& sales forecasting in a customer-facing role such as sales, sales consultant, solutions sales or technical sales

  • Broad knowledge and experience in

Public Cloud ecosystem and IT infrastructure elements, with ability to

evangelize and expand the footprint of Oracle public cloud platform

  • Excellent communication skills

(external & internal), problem raising & solving, tracking &

escalation

  • Flexible, agile, sociable,

enthusiastic, energetic, structured

  • Fluent English (mandatory),

Arabic (preferable)

  • Ability to travel

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Job: Sales

Location: SA-SA,Saudi Arabia-Riyadh

Job Type: Regular Employee Hire

Organization: Oracle