Alcatel-Lucent Customer Delivery Manager in Saudi Arabia
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and
services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and
large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new
technologies that will increasingly transform the way people and things communicate and connect.#
Customer Delivery Manager (CDM) owns the delivery of the entire Customer contract execution scope products and
services - for his/her BG
CDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG
CDM represents Nokia on an assignment basis and is the primary contact for the assigned scope for planning and
execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.
CDM is responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs
(e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable
CDM is responsible for E2E planning and management of financial and operational performance.
CDM ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode
of Operations and applicable BG guidelines
Summary of key activities:
Customer Relationship Management
Managing financial and operational (non-financial) Performance
Contribution to Service Business/Solution Creation
Customer Contract Execution Management Planning
Monitoring and Controlling Customer Contract Execution
Leading the Customer Program Management Team
Closure and handovers
Minimum 7 years experience in the telcom industry (vendors and/or operators) management positions.
Delivered business volumes of more than 50M Euro annual.
Led large cross functional organizations of more than 50 employees including line management experience.
Proven capability in managing and successfully delivering complex projects. Full turnkey experience is a plus.
Job: fNokia Program and Project Management - BM
Primary Location: Middle East & Africa-Saudi Arabia
Req ID: 1700000FTI