Alcatel-Lucent Customer Delivery Manager in Saudi Arabia


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and

services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and

large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new

technologies that will increasingly transform the way people and things communicate and connect.#


Customer Delivery Manager (CDM) owns the delivery of the entire Customer contract execution scope products and

services - for his/her BG

CDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG

CDM represents Nokia on an assignment basis and is the primary contact for the assigned scope for planning and

execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.

CDM is responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs

(e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable

successful execution.

CDM is responsible for E2E planning and management of financial and operational performance.

CDM ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode

of Operations and applicable BG guidelines

Summary of key activities:

Customer Relationship Management

Managing financial and operational (non-financial) Performance

Contribution to Service Business/Solution Creation

Customer Contract Execution Management Planning

Monitoring and Controlling Customer Contract Execution

Change Management

Risk Management

Stakeholder Management

Leading the Customer Program Management Team

Closure and handovers

Additional requirements.

Minimum 7 years experience in the telcom industry (vendors and/or operators) management positions.

Delivered business volumes of more than 50M Euro annual.

Led large cross functional organizations of more than 50 employees including line management experience.

Proven capability in managing and successfully delivering complex projects. Full turnkey experience is a plus.

Job: fNokia Program and Project Management - BM

Primary Location: Middle East & Africa-Saudi Arabia

Schedule: Full-time

Req ID: 1700000FTI