Weatherford ACCOUNT MANAGER in AL KHOBAR, Saudi Arabia

JOB DESCRIPTION

JOB PURPOSE

• Responsible for account management within assigned territory or specific Client(s).

• Account Representative will be responsible for maintaining relationships with current customers as well as generating new business.

• Ensuring that customer objectives & requirement are met and communicate to WFT management.

• Customer service and value based selling skills a must.

• Responsible for the day to day direct interface between customer and Weatherford

KEY PERFORMANCE INDICATORS

Financial Targets:

• Revenue

• Field Operating Profit (FOP)

• Days Sales Invoicing (DSI)

• Days Sales Outstanding (DSO)

Safety Targets:

• Lost Time Incident Rate (LTIR)

• Total Recordable Incident Rate (TRIR)

• Preventable Vehicle Incident Rate (PVIR)

People Management:

• Measured in Employee Connect

• Objective setting = 100%

• End of year appraisal = 100%

Duties and Responsibilities:

• Follows WFT Inc.'s business objectives as outlined in the Business Management System (BMS).

• Ensures compliance with the WFT Competence Assurance System.

• Performs duties according to the documented Quality Policy and comply with all requirements of the Quality Management System, Standard Operating Procedures, Work Place Instructions, and HSSE policies.

• Maintain contacts with established clients and perform sales activities/client follow-up.

• Provide all clients with unsurpassed technical support.

• Evaluate market requirements and competitor capabilities.

• Assist management in budgeting activities including maintaining the business expense budget.

• Evaluate marketability of our new technologies and make recommendations.

• Assist in credit worthiness assessments and collection of any account deemed to be delinquent.

• Prepare sales reports for weekly review by management.

• Attend client contact functions where necessary.

• Mentor and train less experienced company personnel.

• Assist management in effective cost controls.

• Contribute to marketing plans and marketing material.

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

• Align WFT and customer objectives and goals

• Update Customer Relation Management (CRM) Tool.

• Ensures that client issues are dealt with in an efficient manner, informing the management of any problems that may arise.

• Assist in the contract and contract renewals for new work for customers.

• Review Change Orders and invoices, and payment collections.

• Assist in developing WFT strategic business plan and gather all required data on competition and customer information including (E&P) spending

• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.

• Aware and in pursuit of opportunities for account growth and new business.

• Communicates goals and represent their interests to the team.

• Provides regular two-way communication between customer & Weatherford, to provide strong team representation and set proper client expectations.

• Understanding of company capabilities and service, and effectively communicates all offerings to customers

• Maintain relationship with all key decision makers and understand customer’s buying style and process.

• Ensure all Commercial processes are processed through TPMS to maximize efficiency of pricing & tendering

• Required to work on a 24 hours call basis.

• Work assignments carried out to the highest quality level.

• Must understand and comply with quality, safety, and company policies of Weatherford.

• Follow WFT Compliance policies

• Follows WFT Inc.'s business objectives as outlined in the Business Management System (BMS).

• Ensures compliance with the WFT Competence Assurance System.

• Performs duties according to the documented Quality Policy and comply with all requirements of the Quality Management System, Standard Operating Procedures, Work Place Instructions, and HSSE policies.

• Maintain contacts with established clients and perform sales activities/client follow-up.

• Provide all clients with unsurpassed technical support.

• Evaluate market requirements and competitor capabilities.

• Assist management in budgeting activities including maintaining the business expense budget.

• Evaluate marketability of our new technologies and make recommendations.

• Assist in credit worthiness assessments and collection of any account deemed to be delinquent.

• Prepare sales reports for weekly review by management.

• Attend client contact functions where necessary.

• Mentor and train less experienced company personnel.

• Assist management in effective cost controls.

• Contribute to marketing plans and marketing material.

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

• Align WFT and customer objectives and goals

• Update Customer Relation Management (CRM) Tool.

• Ensures that client issues are dealt with in an efficient manner, informing the management of any problems that may arise.

• Assist in the contract and contract renewals for new work for customers.

• Review Change Orders and invoices, and payment collections.

• Assist in developing WFT strategic business plan and gather all required data on competition and customer information including (E&P) spending

• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.

• Aware and in pursuit of opportunities for account growth and new business

• Communicates goals and represent their interests to the team.

• Provides regular two-way communication between customer & Weatherford, to provide strong team representation and set proper client expectations.

• Understanding of company capabilities and service, and effectively communicates all offerings to customers

• Maintain relationship with all key decision makers and understand customer’s buying style and process.

• Ensure all Commercial processes are processed through TPMS to maximize efficiency of pricing & tendering

• Required to work on a 24 hours call basis.

• Work assignments carried out to the highest quality level.

• Must understand and comply with quality, safety, and company policies of Weatherford.

• Follow WFT Compliance policies

• Performs various other duties assigned by superiors within the physical constrains of the job.

Knowledge and Skills:

• Logical and methodical, results driven

• Having broader and advanced knowledge of company policy, products, services and operations

• Highly developed personal skills, multi-cultural sensitivity and multi-tasks oriented.

• Ability to consider and evaluate the interrelationships of numerous factors.

• Ability to communicate clearly and persuasively.

• Self-confidence and motivation, decisiveness, flexibility, sound business judgment, and determination.

• Familiarity with the latest developments in management techniques

• Proficient verbal and written communication skills.

• Advanced computer and presentation skills.

• Ability to work effectively under pressure.

• Individual must be able to follow instructions

QUALIFICATIONS

•Bachelor degree in Marketing, Business or related field or Engineering.

Required Experience:

• 5-7 years of experience in the offshore Oil & Gas industry

• Work is performed in an office environment with controlled climate

• Occasionally must be able to work in various weather conditions. Required to meet heavy deadlines.

• Travel may be required up to 75% to other office locations, customer sites, and attending seminars, conferences, etc.

• Must be a team player with good communication skills, both verbal and written.

REQNUMBER: 69676-1A