CHEP Employee & Labour Relations Manager, Africa, India and Middle East in Gueteng, Saudi Arabia

Employee & Labour Relations Manager, Africa, India and Middle East

Job ID #:7179Location:SAGuetengJet Park

Position Type:Regular Full-TimeEducation Required:Bachelors Degree

Experience Required:Not IndicatedRelocation Provided:No Relocation Offered

Job Category:Human Resources / Recruiting

CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.

CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."

CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.

Position Description

Position Purpose:

The primary role of the Employee & Labour Relations Manager includes consulting and providing guidance to leadership and employees with regard to company policy, practices and local labour and employment laws, conducting internal workplace investigations and creation of ER policy and training. The role includes supervising Field Support in AIME, providing direction and support to employees, supervisors and managers across the markets, as well as ensuring the field service support delivery model meets client needs by acting as liaison between HRBPs and field employees and the Shared Services team. The role has a dotted reporting line to the HRBP for Sub-Saharan Africa.

Key Accountabilities:

  • Act as a strategic partner in providing employee and labour relations advice, support and guidance with respect to collective agreements, employee representative bodies, policies and legislation interpretation/compliance to assist all divisions in achieving their operational goals

  • Conduct collective bargaining agreement negotiation, bargaining and contract implementation; lead trade union matters

  • As requested, work with Field HR to assess and optimise processes and services

  • Conduct labour grievances and arbitrations of employee complaints pursuant to collective bargaining agreement; liaise with external authorities (e.g. CCMA) when required

  • Lead engagement with employee groups and union representatives that focuses on communication, planning and problem solving to ensure excellent employee and labour relations.

  • Support HRBPs and Field HR in developing strong partnerships and human resources solutions that support operational objectives and aligns with company values

  • Engage with employees and leadership to conduct ER related assessments and investigations, and discuss continuous improvement opportunities

  • Promote knowledge, understanding, and compliance with regard to company policy and relevant employment laws through coaching, presentations, and training

  • Identify development opportunities and coach company leaders in order to increase their managerial and leadership effectiveness

  • Create, revise and implement ER policy and program initiatives

  • Collaborate with other HR functional team members through a consultative approach to help assess organisation effectiveness and develop and implement integrated HR action plans

  • Analyse ER data/metrics for themes, trends and root cause identification. Share findings with key partners in order to develop and deliver an integrated plan supporting the deliverables and company priorities

  • Deliver relevant business solutions, tools, and resources to support and positively shape the employee experience

  • Create summaries and other documents related to the ER function. Assist with project work as needed to include training, facilitation of classes, research, and other projects that support the business.

  • Serve as a role model, and demonstrate the value proposition for diversity and inclusion, to include organisational vibrancy and advocating the Company’s culture and heritage

  • Partner closely with HR Business Partners, and other HR functional teams in order to drive work

  • Evaluate and monitor SLAs with external service providers, e.g. law firms, local LR consultants

Required Qualifications & Experience:

  • Bachelor’s Degree in business, human resources, sociology, industrial labour relations, and/or equivalent work experience


  • HR Certification

  • Experience with Case Management software

  • Ability to speak and write multiple languages.

  • Strong understanding of all aspects of local labour, employment and human resources related laws, regulations, policies, principles, concepts and practices

  • Minimum of 5 years’ experience in conducting internal ER investigations

  • Minimum of 5 years’ leadership experience or in a professional level role

  • Proven experience in managing multiple projects with strong time management and prioritisation skills

  • Proven experience and strong understanding of continuous improvement and measurement processes

Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us… Handle the World's Most Important Products.